Whether you are a first-time visitor or returning to Wildz, this guide covers the essential features you need to know.
Prerequisites
- A valid email address and a secure password.
- A device with an internet connection (desktop, tablet, or smartphone).
- Accepted payment method (e.g., Visa, Mastercard, Skrill, Neteller, or bank transfer).
- Proof of identity (passport, driver’s license, or ID card) for KYC verification.
- You must be at least 18 years old (or the legal gambling age in your jurisdiction).
- Ensure you are not in a restricted country. Check the terms and conditions.
Step-by-Step Sign-Up
- Visit the casino homepage and click the ‘Sign Up’ or ‘Register’ button, usually at the top right.
- Fill in the registration form: provide your email, choose a username, and create a strong password.
- Enter your personal details: full name, date of birth, gender, and address.
- Select your preferred currency and any welcome bonus if offered.
- Read and accept the terms and conditions, then submit the form.
- Check your email for a verification link and click it to activate your account.
- Log in and make your first deposit to claim the welcome bonus.
App & PWA Guide
The casino does not have a dedicated app in the Google Play or Apple App Store. Instead, it offers a progressive web app (PWA) that you can install directly from your mobile browser. This provides a native-like experience with faster loading and offline capabilities.
How to install the PWA:
- On Android: Open the casino website in Chrome, tap the three-dot menu, and select ‘Add to Home screen’.
- On iOS: Open in Safari, tap the Share icon, and choose ‘Add to Home Screen’.
Once installed, the PWA launches like an app and supports push notifications if enabled.
How Bonuses Work
Bonuses come with wagering requirements that must be met before you can withdraw winnings. For example, a typical welcome package offers a 100% match bonus up to €200 plus 200 free spins. The bonus funds and free spin winnings are subject to a 35x wagering requirement on the bonus amount.
Math example for the deposit bonus:
Assume you deposit €100 and receive a €100 bonus. The wagering requirement is 35x the bonus: 35 × €100 = €3,500. You must place bets totaling €3,500 before the bonus money converts to withdrawable cash. If you win €500 from the bonus, you cannot withdraw until you have wagered €3,500. The house edge is around 4% on average, so the expected cost to clear the bonus is €3,500 × 0.04 = €140. That means the bonus value is €100 (bonus) minus €140 expected loss = -€40, so the bonus has negative expected value unless you play low-house-edge games.
Free spins example:
If you get 200 free spins on a slot with RTP 96%, the expected winnings are 200 × 0.2 (typical bet per spin) × 0.96 = €38.40. These winnings are also subject to 35x wagering: 35 × €38.40 = €1,344 additional wagering.
| Bonus Type | Amount | Wagering Requirement |
|---|---|---|
| Deposit Bonus | 100% up to €200 | 35x bonus amount |
| Free Spins | 200 spins | 35x winnings from spins |
Need to Know
What documents are needed for verification?
You will need a government-issued ID (passport or driver’s license), a recent utility bill or bank statement for address proof, and sometimes a photo of your payment method. This is standard KYC procedure.
How long do withdrawals take?
Withdrawal times vary by method: e-wallets typically 24-48 hours, cards 3-5 business days, and bank transfers up to 7 days. The casino also reviews your account before the first withdrawal, which may delay it slightly.
Is the casino licensed and safe?
Yes, it holds a license from the Malta Gaming Authority (MGA) and the UK Gambling Commission (UKGC). It uses SSL encryption for data protection and RNGs for fair play. Important: Winnings from a Curacao license may be subject to local income tax; always check your local laws.
Insider Advice
If your withdrawal is delayed beyond the stated timeframes, follow these steps:
- Check your account for any pending verification requests. If needed, submit documents immediately.
- Contact live chat support first; they can often resolve simple issues quickly.
- If not resolved within 48 hours, escalate via email to support@thecasino.com, including your username and transaction ID.
- Still no response? Wait 7 business days, then file a complaint with the MGA or eCOGRA if the casino is a member. Usually, delays are due to incomplete verification, so ensure all steps are done.
Remember: always keep screenshots of transactions and communications. Most delays are resolved within 3 days if you are fully verified.
This guide covers the essentials to get started and make the most of your experience. Always gamble responsibly and set limits for yourself.