| Method |
Minimum Deposit |
Maximum Withdrawal |
Processing Time |
Fees |
| Visa/Mastercard |
$10 |
$5,000 per week |
3–5 business days |
None from casino |
| Skrill |
$10 |
$10,000 per week |
24 hours |
None |
| Neteller |
$10 |
$10,000 per week |
24 hours |
None |
| Bank Transfer |
$50 |
$10,000 per month |
5–7 business days |
Bank fees may apply |
| Cryptocurrency |
$20 |
$20,000 per week |
1–2 hours |
Network fee |
Withdrawals are subject to pending periods (up to 72 hours) for security checks. Always verify your account before requesting a payout.
When Things Go Wrong
- Forgot password: Use the ‘Forgot Password’ link on the login page. A reset link will be emailed to you. If you also lose access to your email, contact support.
- Deposit not credited: First, check your bank or e-wallet for the transaction ID. Then contact live chat with that ID — the finance team can trace it.
- Withdrawal pending longer than stated: Ensure all wagering requirements are met and your documents are verified. If still delayed, escalate to the support manager.
- Account blocked after login: This often indicates failed verification or multiple accounts. Contact support to resolve the issue. Never create duplicate accounts.
- Bonus not activating: Check if you opted in and used a valid bonus code. Some bonuses require a minimum deposit. If correct, contact support.
- Game not loading: Clear your browser cache and disable ad-blockers. If the issue persists, try a different browser or use the mobile version.
- Suspect fraud: If you notice unauthorized transactions, freeze your account immediately via support and change your passwords.
Quick Answers
How do I create an account?
Click ‘Sign Up’, fill in your details, verify your email and phone, then make a deposit. Full steps are in the How to Sign Up section.
What are the wagering requirements?
Wagering requirements vary by bonus, typically 30x to 40x the bonus amount. Always read the terms for your specific offer.
How long do withdrawals take?
E-wallet withdrawals take up to 24 hours (after pending period), card withdrawals 3–5 business days, and bank transfers up to 7 business days.
Is my personal data safe?
Yes, the site uses SSL encryption and offers 2FA. However, the casino is licensed in Curacao, so review local tax implications for winnings.
What documents are needed for KYC?
You need a government-issued ID, a proof of address (utility bill or bank statement), and sometimes a selfie holding your ID.
Can I play on my mobile?
Yes, the site is mobile-optimized and works as a progressive web app (PWA) from your browser. No app download required.
How do I set deposit limits?
Go to the responsible gambling section in your account settings. You can set daily, weekly, or monthly limits. Changes take effect immediately.
Good to Know
Responsible gambling tools are available to help you stay in control. You can set deposit limits (daily, weekly, monthly), session time limits, and reality checks (pop-up reminders). For a break, you can self-exclude for a period (1 month to permanently). To activate these, go to ‘Account Settings’ → ‘Responsible Gambling’. If you feel your gambling is out of control, we encourage you to use these tools or seek help from organizations like GamCare.
By following this guide, you are well prepared to enjoy your experience. Remember to gamble responsibly and always read the terms before accepting bonuses.
